Privacy Policy

Effective Date: April 12, 2026

1. Introduction

ITRFiling.org.in ("we," "us," "our," or "Company") is committed to protecting your privacy and ensuring you have a positive experience on our website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://itrfiling.org.in (the "Website"), including any other media form, media channel, mobile website, or mobile application related or connected thereto.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Website. By accessing and using ITRFiling.org.in, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

2. Information We Collect

We collect information about you in various ways. The information we may collect on the Website includes:

2.1 Personal Data Provided by You

• Name and contact information (email address, phone number, postal address)
• Financial information (bank account details, PAN, Aadhaar number for ITR filing purposes)
• Tax-related information (income details, filing status, previous year returns)
• Professional information (employment details, business information)
• Account credentials (username, password)
• Communication preferences and feedback
• Any other information you voluntarily provide through forms, surveys, or direct communication

2.2 Automatically Collected Information

• Log data (IP address, browser type, operating system, pages visited, time and date of visits)
• Device information (device type, unique device identifiers, mobile network information)
• Usage patterns and behavior on the Website
• Referring/exit pages and URLs
• Click stream data and interaction with Website features
• Approximate geographic location based on IP address

2.3 Cookies and Similar Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to enhance your experience on our Website. This includes:

• Session cookies (temporary cookies that expire when you close your browser)
• Persistent cookies (cookies that remain on your device for a specified period)
• First-party cookies (set by ITRFiling.org.in)
• Third-party cookies (set by our service providers and partners)
• Analytics cookies to understand how you use our Website
• Functional cookies to remember your preferences
• Marketing cookies to deliver targeted content

2.4 Information from Third Parties

• Information from government databases (for verification purposes)
• Information from financial institutions (with your consent)
• Information from social media platforms (if you link your accounts)
• Information from service providers and partners
• Information from publicly available sources

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Processing and filing your Income Tax Returns (ITR) with the Indian Income Tax Department
• Verifying your identity and preventing fraud
• Communicating with you about your account, services, and updates
• Providing customer support and responding to your inquiries
• Sending promotional materials, newsletters, and service updates (with your consent)
• Improving and optimizing our Website and services
• Conducting research, analytics, and statistical analysis
• Complying with legal obligations and regulatory requirements
• Resolving disputes and enforcing our agreements
• Personalizing your experience on our Website
• Detecting and preventing fraudulent activities and security breaches
• Maintaining and securing our Website infrastructure
• Creating aggregated and anonymized data for business purposes

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Your explicit consent for specific processing activities
• Performance of a contract with you for ITR filing services
• Compliance with legal obligations under Indian tax laws and regulations
• Protection of your vital interests and the interests of others
• Our legitimate interests in operating and improving our services
• Fulfillment of public tasks and regulatory requirements

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

5.1 Service Providers

We share information with third-party service providers who assist us in operating our Website and conducting our business, including:

• Cloud hosting and storage providers
• Payment processors and financial institutions
• Email service providers
• Analytics and data analysis providers
• Customer relationship management (CRM) platforms
• IT support and security providers

5.2 Government and Regulatory Authorities

We may disclose your information to government agencies, tax authorities, and regulatory bodies as required by law, including:

• Indian Income Tax Department
• Central Board of Direct Taxes (CBDT)
• Financial Intelligence Unit (FIU)
• Other government agencies as mandated by applicable laws

5.3 Legal Requirements and Protection

We may disclose your information when required by law or when we believe in good faith that such disclosure is necessary to:

• Comply with legal obligations, court orders, or government requests
• Enforce our Terms of Service and other agreements
• Protect the security and integrity of our Website
• Protect the rights, privacy, safety, and property of ITRFiling.org.in, our users, and the public
• Prevent or investigate possible wrongdoing

5.4 Business Transfers

If ITRFiling.org.in is involved in a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction or proceeding, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

5.5 Aggregated and De-identified Data

We may share aggregated, anonymized, and de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other purposes without restriction.

5.6 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing for specific purposes.

6. Data Security

ITRFiling.org.in implements comprehensive technical, administrative, and physical security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• SSL/TLS encryption for data transmission over the internet
• Secure socket layer (SSL) certificates for encrypted communication
• Firewalls and intrusion detection systems
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Secure data storage with encryption at rest
• Regular backups and disaster recovery procedures
• Employee training and awareness programs on data protection
• Restricted access to personal data on a need-to-know basis
• Monitoring and logging of access to sensitive information
• Compliance with industry best practices and standards

While we strive to protect your personal data using reasonable security measures, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your information. You acknowledge that you provide information at your own risk.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period may vary depending on the context of the processing and our legal obligations:

• ITR filing data: Retained for a minimum of 7 years in compliance with Indian tax law requirements
• Account information: Retained for the duration of your account and as required by law
• Communication records: Retained for 3-5 years or as required by law
• Marketing data: Retained until you unsubscribe or withdraw consent
• Log data and analytics: Typically retained for 12-24 months

After the retention period expires, we will securely delete or anonymize your personal data unless we are required to retain it by law.

8. Your Privacy Rights and Choices

Depending on your location and applicable laws, you may have the following rights regarding your personal data:

8.1 Right to Access

You have the right to request access to the personal data we hold about you. We will provide you with a copy of your data in a structured, commonly used, and machine-readable format upon request.

8.2 Right to Correction

You have the right to request correction of inaccurate, incomplete, or outdated personal data. We will promptly correct any errors upon verification.

8.3 Right to Deletion

You have the right to request deletion of your personal data, subject to legal and regulatory requirements. We may retain certain information as required by law or for legitimate business purposes.

8.4 Right to Data Portability

You have the right to request that we provide your personal data in a portable format and to transmit it to another service provider of your choice.

8.5 Right to Withdraw Consent

If we process your data based on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

8.6 Right to Restrict Processing

You have the right to request restriction of processing of your personal data in certain circumstances, such as when you contest the accuracy of the data.

8.7 Right to Object

You have the right to object to processing of your personal data for direct marketing purposes. You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

8.8 Right to Lodge a Complaint

You have the right to lodge a complaint with the relevant data protection authority if you believe we have violated your privacy rights.

9. Cookie Policy

Our Website uses cookies and similar tracking technologies to enhance your browsing experience. You can control cookies through your browser settings:

• Most browsers allow you to refuse cookies or alert you when cookies are being sent
• You can delete cookies from your device at any time
• Disabling cookies may affect the functionality of our Website
• You can opt out of analytics cookies without affecting core functionality

For more detailed information about cookies and how to manage them, please refer to our separate Cookie Policy available on our Website.

10. Third-Party Links and Services

Our Website may contain links to third-party websites, applications, and services that are not operated by ITRFiling.org.in. This Privacy Policy does not apply to third-party websites or services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services before providing your personal information.

Third-party services we may use include:

• Google Analytics for website analytics and traffic analysis
• Payment gateways for processing transactions
• Email service providers for communications
• Social media platforms for integration and sharing
• Cloud storage providers for data backup

11. Children's Privacy

ITRFiling.org.in does not knowingly collect personal information from children under the age of 18. Our Website and services are intended for adults who are capable of filing income tax returns. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information and terminate the child's account.

Parents or guardians who believe their child has provided information to our Website should contact us immediately at [email protected]. We comply with applicable laws regarding children's privacy, including the Children's Online Privacy Protection Act (COPPA) where applicable.

12. International Data Transfers

Your personal data is primarily stored and processed in India. However, we may transfer your data to other countries for processing, backup, or other purposes. When we transfer data internationally, we implement appropriate safeguards to protect your information, including:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions recognizing equivalent data protection
• Your explicit consent for specific transfers
• Binding corporate rules and privacy frameworks

13. Compliance with Indian Laws

ITRFiling.org.in complies with applicable Indian laws and regulations, including:

• Information Technology Act, 2000
• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• Income Tax Act, 1961
• Prevention of Money Laundering Act (PMLA), 2002
• Digital Personal Data Protection Act, 2023
• Reserve Bank of India (RBI) guidelines for data protection
• Other applicable central and state laws

14. Changes to This Privacy Policy

ITRFiling.org.in reserves the right to modify this Privacy Policy at any time. Changes will be effective immediately upon posting to the Website. Your continued use of our Website following the posting of revised Privacy Policy means that you accept and agree to the changes. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

If we make material changes to this Privacy Policy, we will notify you by email or by posting a prominent notice on our Website.

15. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

16. Data Protection Officer

For matters related to data protection and privacy compliance, you may contact our Privacy Officer at the email address provided above. We will respond to your inquiries within 30 days of receipt.

17. Grievance Redressal

If you have any grievance or complaint regarding our privacy practices, you may submit a written complaint to our registered address. We will acknowledge receipt of your complaint within 5 business days and provide a resolution within 30 days.

18. Disclaimer

While we implement comprehensive security measures, no system is completely secure. We cannot guarantee the absolute security of your personal data. You use our Website and provide information at your own risk. We are not liable for unauthorized access to or use of your personal data that results from circumstances beyond our reasonable control.

Last Updated: April 12, 2026
This Privacy Policy is effective as of the date stated above and applies to all users of ITRFiling.org.in.